Terms of Service
Guidelines for a clear and enjoyable shopping experience. Learn about your responsibilities, our store policies, and the terms that apply when shopping with Solaviqa™.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
Thoughtful Shopping Begins with Clarity.
This website is operated by Guangzhou Yuanmi Trading Co., Ltd. under the Solaviqa™ brand. By accessing our website, using its features, or placing an order, you agree to these Terms of Service and applicable laws.
We aim to offer a straightforward shopping experience with clear product information, accessible customer support, and transparent store policies. Please review these terms before using our website or purchasing products.
If you do not agree with these terms, please refrain from using the website or completing a purchase.
Clear Product Information
We aim to present product features, specifications, and pricing accurately.
Responsible Product Use
Follow candle safety guidance and decorative lighting instructions for appropriate use.
Transparent Store Policies
Shipping, returns, payment processing, and customer support follow our published store guidelines.
Website Access & Agreement
Solaviqa™ provides this website for browsing products, making purchases, accessing customer support, and reviewing store information.
By accessing or using the website, you agree to comply with these Terms of Service and applicable laws.
You agree to use the website for lawful purposes and to provide accurate information when completing transactions or contacting customer support.
Products & Descriptions
Solaviqa™ offers decorative candle holders, ambient lighting, and related home décor products.
We aim to present product descriptions, images, specifications, dimensions, materials, and prices accurately and clearly.
Colors, textures, finishes, and visual details may appear slightly different depending on screen settings, lighting conditions, and other display factors.
Customers should review product specifications and usage information before purchasing, especially for candles, fragile decorative items, and electrical lighting.
Pricing & Availability
Product prices and availability may change without prior notice, subject to applicable law.
We reserve the right to correct genuine listing or pricing errors in accordance with applicable consumer protection requirements.
Any applicable shipping charges and taxes will be presented during checkout before order completion.
If an item becomes unavailable after an order is submitted, we may contact you regarding the available options and any applicable refund.
Orders, Checkout & Payments
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use your selected payment method.
Orders may be reviewed for payment verification, inventory availability, fraud prevention, and other legitimate operational reasons.
An order confirmation acknowledges receipt of your order request and does not override applicable legal rights or requirements.
If you need to request an order change or cancellation, please contact our support team promptly. Changes may not be possible after fulfillment begins.
Responsible Product Use
Our products are designed to complement home interiors. Proper installation, handling, and use are important for safety.
Never leave a burning candle unattended. Keep candles away from children, pets, drafts, and flammable materials. Place candle holders on appropriate, stable, heat-resistant surfaces and follow the candle manufacturer's instructions.
Follow the product's operating instructions. Use only the specified power source or recommended charging accessories. Products intended for indoor use should not be exposed to rain, moisture, or outdoor weather conditions.
Inspect products before use and discontinue use if an item appears damaged or unsafe. Always follow the product-specific instructions and warnings supplied with the item.
Website Content & Intellectual Property
The Solaviqa™ brand identity, website text, product photography, graphics, layouts, and other protected materials may be owned by or licensed to their respective rights holders.
Unauthorized commercial reproduction, redistribution, modification, or misuse of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.
Access to our website does not transfer ownership of trademarks, copyrighted works, or other intellectual property rights.
Acceptable Website Use
Visitors must not misuse the website or interfere with its normal operations.
- Attempt unauthorized access to systems, accounts, or information.
- Introduce malicious software, harmful code, or disruptive technology.
- Use the website for fraudulent or unlawful transactions.
- Interfere with security measures or compromise website functionality.
- Misuse customer information or violate the rights of other users.
We may take reasonable action to protect the website, customers, and legitimate business operations.
Customer Accounts & Security
If account features are available, customers are responsible for providing accurate account information and taking reasonable steps to protect their login credentials.
Please notify our customer service team if you suspect unauthorized activity involving your account or an order.
We may implement reasonable verification procedures to protect transactions and customer information.
Shipping, Returns & Refunds
Purchases are subject to our published Shipping Policy and Return & Refund Policy, together with applicable consumer rights.
Delivery estimates, return eligibility, shipping charges, and refund procedures are explained in the relevant policies.
For assistance with an existing order, please contact service@solaviqa.com and include your order number.
Third-Party Services & Links
Our website may use third-party providers for payment processing, shipping, website functionality, analytics, and other operational services.
Some website features may link to external platforms governed by their own terms and privacy practices.
We encourage customers to review relevant third-party policies when interacting with external services.
Liability & Consumer Rights
To the extent permitted by applicable law, Solaviqa™ and its operating company are not responsible for losses arising from improper product use, unauthorized website activity, or circumstances beyond reasonable control.
Website content is provided for general shopping and product information purposes. We make reasonable efforts to maintain accurate information, but temporary technical interruptions or unintentional errors may occur.
Nothing in these terms excludes or restricts consumer rights, legal guarantees, or remedies that cannot lawfully be limited.
Questions, Concerns & Disputes
If you experience a problem with an order, product, or website service, please contact our customer support team so we can review the circumstances.
We encourage customers to provide relevant order details, supporting information, and a clear description of the concern.
Any unresolved dispute will be addressed in accordance with applicable laws and any mandatory consumer protection requirements.
Updates to These Terms
We may revise these Terms of Service to reflect changes in store operations, website features, service arrangements, or legal requirements.
Updated versions will be published on this website. Where required by law, additional notice may be provided.
We encourage customers to review the current terms periodically.
Operator & Contact Information
Brand: Solaviqa™
Operating Company: Guangzhou Yuanmi Trading Co., Ltd.
Registered Address: Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
Unified Social Credit Code: 91440106MAG007YK51
Legal Representative: Zhang Keyan
Email: service@solaviqa.com
Telephone: +86 134 3574 7718
Questions About Our Terms?
If you need clarification about shopping policies, product information, orders, or website use, our customer service team is available to assist.
CONTACT CUSTOMER SUPPORT →