Payment Methods & Security
A simple, secure way to bring beautiful details home. Explore our payment guidelines, transaction practices, and helpful checkout information.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
Easy Checkout. Clear Pricing. Greater Peace of Mind.
Solaviqa™ aims to provide a convenient online shopping experience with transparent pricing and supported payment methods.
Whether you're selecting a sculptural candle holder for your dining table or an ambient light for your favorite corner, we want the checkout process to feel clear and straightforward.
Available payment options are displayed during checkout before you confirm your purchase. The payment methods shown there are the options currently supported for your transaction.
Accepted Payment Methods
Payment availability may vary according to your location, payment provider, device, and checkout configuration.
Credit & Debit Cards
Eligible credit and debit cards supported by our payment processing providers may be used to complete purchases. Card acceptance depends on the options displayed at checkout and authorization by the relevant financial institution.
Digital Payment Services
Additional payment services, including supported digital wallets, may be available depending on your location and checkout configuration. Please refer to the payment options presented during your transaction.
Understanding Payment Currency
Product prices are generally displayed in United States Dollars (USD), unless another currency is explicitly shown.
If you use a payment method associated with another currency, your bank or payment provider may apply exchange rates, conversion charges, or international transaction fees.
Any such charges are determined by the relevant financial institution or payment provider. Review your checkout total and provider terms before confirming payment.
Payment Security Matters
We aim to support safe payment practices and responsible handling of order-related information throughout the shopping process.
Supported Checkout Systems
Payment information is processed through the checkout and payment systems available to our store. Applicable payment providers handle transaction authorization and related payment functions.
Payment Verification
Transactions may be subject to authorization checks, verification procedures, and fraud prevention measures carried out by payment providers or other authorized service partners.
Responsible Information Sharing
We may use limited order and payment-related information to assist with transactions, customer service, refunds, and legitimate business recordkeeping, as described in our Privacy Policy.
Never send full payment card numbers, CVV or security codes, online banking passwords, or other sensitive payment credentials through email, social media, or customer support messages. Solaviqa™ customer service does not require these details to investigate an order inquiry.
Four Simple Checkout Steps
A clear overview of how an online purchase generally progresses from product selection to order confirmation.
Select Your Favorites
Browse our candle holders, ambient lighting, and decorative home accents. Add your preferred items to the shopping bag.
Review Your Order
Confirm the selected products, quantities, delivery address, shipping charges, and checkout total.
Choose a Payment Method
Select an available payment option and complete any required authorization steps through checkout.
Receive Confirmation
After a successful order submission, confirmation details are provided using your checkout contact information.
Common Payment Questions
Helpful guidance for resolving payment issues and understanding transaction-related questions.
Why was my payment declined?
A payment may be declined because of incorrect billing details, insufficient funds, issuer restrictions, or a verification requirement. Check your information and contact your bank or card issuer if necessary.
What if I see a pending charge?
Some payment providers may place temporary authorizations or pending transactions during checkout. Their timing and release are controlled by the relevant provider. If you are unsure whether an order was completed, contact us before placing a duplicate order.
What if I believe I was charged twice?
Review your order confirmations and bank transaction details. A pending authorization may differ from a completed charge. If you suspect a duplicate payment, email service@solaviqa.com with your order reference and a description of the issue.
How are approved refunds issued?
Approved refunds are generally issued to the original payment method in accordance with our Return & Refund Policy. Processing and posting times may vary by payment provider and financial institution.
Can I pay in another currency?
The currency displayed at checkout determines the transaction amount. Your financial institution may convert that amount into your account currency and apply relevant fees.
Who should I contact about a payment?
For an order-related payment question, email service@solaviqa.com with your order number. Do not include complete card details, security codes, or banking passwords.
Need Help with a Payment?
Our customer service team can assist with questions about checkout, order confirmation, payment issues, and refund inquiries. Please include your order number when available, but never send sensitive payment credentials.