Frequently Asked Questions

Solaviqa™ specializes in decorative candle holders, glass and ceramic candlesticks, sculptural home accents, and ambient lighting designed to complement modern living spaces.

Our collections focus on warm atmosphere, thoughtful details, and versatile pieces for everyday interior styling.

Candles are included only when explicitly stated in the product description. Please review the product specifications and included-items information before completing your purchase.

Check the dimensions and recommended candle type listed on the product page. Choose candles that fit securely without wobbling or forcing them into the holder. Always follow applicable candle safety instructions.

Only products specifically described as suitable for outdoor use should be used outdoors. Indoor lighting must be protected from rain, excessive moisture, and direct weather exposure.

Allow candle holders to cool completely before cleaning. Use a soft, dry or slightly damp cloth when appropriate for the material. Avoid abrasive tools and harsh chemicals that could damage decorative finishes.

Product dimensions, materials, and other relevant specifications are provided on individual product pages when available. If you need clarification about sizing or compatibility, contact our support team before ordering.

Rechargeability depends on the specific lighting product. Some lamps may feature built-in rechargeable batteries, while others may use different power sources. Please check each product description for its stated power requirements.

Never leave a burning candle unattended. Keep candles away from curtains, decorations, children, and pets. Use stable, heat-resistant surfaces and follow the candle manufacturer's instructions for safe use.

Prices are displayed in U.S. dollars (USD) unless another currency is indicated at checkout. The final amount and currency will be shown before you confirm payment.

Available payment methods appear during checkout and may include major credit cards, debit cards, and supported digital wallets. Availability depends on the payment options enabled for your checkout.

Please email service@solaviqa.com as soon as possible with your order number and requested changes. We will review your request, but modifications may not be possible once fulfillment has begun.

Cancellation requests should be submitted promptly. Whether an order can be canceled depends on its processing and fulfillment status. Please contact customer service for assistance.

Order confirmation information is generally sent to the email address provided at checkout. If you do not see it, check your spam or promotions folder and confirm that your email address was entered correctly.

Payment transactions are processed through the payment services available at checkout. Solaviqa™ does not require customers to send complete payment card details by email. Please use the store's official checkout process.

Standard order processing generally takes 2–4 business days. During busy periods, processing may take up to 5 business days.

After dispatch, standard U.S. delivery is estimated at approximately 10–15 business days. These are estimates rather than guaranteed arrival dates.

When tracking is available, shipment information will be provided after dispatch. Please allow time for the carrier's tracking system to display its first update.

Contact service@solaviqa.com with your order number, a description of the issue, and clear photographs of the damaged product and its packaging. Our team will review the situation and explain the next steps.

Eligible unused products may be returned within 30 calendar days after delivery, subject to the conditions of our Return & Refund Policy. Please contact our support team before sending any item back.

Our registered company address is not automatically an authorized return location. Contact customer service before shipping a return to obtain the applicable return instructions.

Yes. Depending on fulfillment arrangements and product availability, some orders may arrive in multiple packages. Tracking details may be provided separately.

Delivery estimates may be affected by carrier operations, weather, customs processing, or periods of high shipping demand. If your shipment appears significantly delayed, please contact our team with your order number.

Once a return or refund request has been reviewed and approved under the applicable policy, refunds are generally issued to the original payment method. The time required for funds to appear may depend on the payment provider or bank.