Privacy Policy
Your personal information deserves thoughtful care. Learn how we collect, use, protect, and manage information when you shop with Solaviqa™.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
Respecting Your Information, Every Step of the Way.
This Privacy Policy explains how Guangzhou Yuanmi Trading Co., Ltd., operating as Solaviqa™, collects, uses, processes, and handles personal information when you browse our website, purchase products, communicate with customer service, or otherwise interact with our online store.
We recognize that personal information is an important part of your relationship with our business. Our aim is to handle relevant information responsibly, provide transparency about common processing activities, and explain the privacy choices that may be available to you.
Information We May Collect
Depending on how you interact with our website and services, we may collect personal information that you provide directly, information generated through transactions, and certain technical information collected when you use our store.
- Contact details: name, email address, telephone number, and information supplied in customer inquiries.
- Order information: purchased items, order history, order numbers, and transaction records.
- Delivery information: billing and shipping addresses, delivery instructions, and shipment-related details.
- Customer communications: messages, support requests, return inquiries, and related correspondence.
- Technical information: device type, browser information, IP address, and website interaction data.
- Preferences: cookie settings, marketing preferences, and other choices submitted through available website controls.
Certain information is necessary to complete purchases or provide requested services. If required details are not provided, we may be unable to fulfill an order or respond fully to a request.
How We Use Personal Information
We may process information for legitimate store operations, customer support, legal compliance, and other purposes permitted under applicable law.
Process purchases, confirm orders, coordinate shipping, and provide delivery updates.
Respond to product questions, return requests, order concerns, and service inquiries.
Help detect suspicious activity, prevent misuse, and protect our website and transactions.
Understand site performance, identify technical issues, and improve shopping functions.
Send order-related messages and marketing communications where permitted or with appropriate consent.
Maintain necessary records, respond to lawful requests, and address disputes or legal obligations.
Where required by law, we rely on an appropriate legal basis for processing, such as contractual necessity, consent, legal obligations, or legitimate interests.
Payments & Transaction Information
When you complete a purchase, payment information may be processed directly by authorized payment service providers and the checkout platform.
We may receive limited payment and transaction details necessary to confirm purchases, manage refunds, maintain records, and provide customer assistance.
Customers should enter payment details only through the official checkout process and should not send complete payment card information through customer service email.
When Information May Be Shared
We may share relevant information with third parties that assist in operating our business and delivering customer services.
- Payment processors and transaction service providers.
- Shipping carriers, warehouses, and fulfillment partners.
- Website hosting, e-commerce, analytics, and technical support providers.
- Customer service and communication service providers.
- Advertising and marketing partners where applicable and legally permitted.
Information may also be disclosed where required by applicable law, legal process, or valid government requests, or where reasonably necessary to protect rights, security, and business operations.
We do not authorize service providers to use personal information for unrelated purposes outside applicable arrangements and legal requirements.
Cookies & Website Technologies
Our website may use cookies, pixels, and similar technologies to support essential shopping functions, remember preferences, understand website activity, and support advertising where applicable.
Essential Technologies
Help maintain shopping cart functions, checkout processes, website security, and basic store operations.
Analytics & Performance
May help us understand how visitors interact with pages, identify performance issues, and improve usability.
Advertising & Personalization
Where used, these technologies may support relevant advertising and help measure marketing effectiveness, subject to applicable requirements and available preferences.
You may be able to manage certain privacy preferences through website controls, available consent settings, or your browser configuration. Disabling some technologies may affect certain website features.
Your Privacy Rights & Choices
Depending on your location and applicable privacy law, you may have certain rights regarding personal information that we process.
- Request access to personal information associated with you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request information about categories of personal data collected or disclosed.
- Opt out of certain marketing communications or qualifying advertising-related disclosures.
- Withdraw consent for processing activities that rely on consent, where applicable.
Some requests may be subject to identity verification, legal exceptions, and applicable recordkeeping requirements.
To exercise an available right, contact us using the privacy request details below.
Data Security & Retention
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, alteration, or misuse.
Information is retained for as long as reasonably necessary to fulfill the purposes described in this policy, including order management, customer service, legal obligations, accounting, and dispute resolution.
Retention periods may vary depending on the type of information, the reason for collection, and applicable legal requirements.
No method of electronic transmission or online storage can guarantee absolute security.
International Data Processing
Because Solaviqa™ operates an online store serving customers in different locations, personal information may be processed or stored in countries outside your place of residence.
Such processing may involve e-commerce platforms, payment providers, shipping partners, and other service providers.
Where applicable law requires additional safeguards for international data transfers, we seek to use appropriate measures consistent with those requirements.
Children's Privacy
Our online store is intended for general consumer shopping and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law. If you believe information has been provided improperly, please contact us so the matter can be reviewed.
Third-Party Websites & Services
Our website may contain links to external websites, payment services, or other third-party platforms.
These services may operate under their own privacy policies and practices. We encourage customers to review the relevant terms and privacy notices before providing personal information to third parties.
Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our operations, website technologies, service providers, or applicable legal requirements.
Updated versions will be published on this page. Where required by law, we may provide additional notice of material changes.
We encourage visitors to review this policy periodically to stay informed about our privacy practices.
Privacy Requests & Contact
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
Email: service@solaviqa.com
Telephone: +86 134 3574 7718
Operating Company: Guangzhou Yuanmi Trading Co., Ltd.
Please describe the nature of your request clearly. We may ask for additional information reasonably necessary to verify your identity before fulfilling certain privacy requests.
Requests will be reviewed and handled in accordance with applicable privacy laws and any relevant legal exceptions.
Privacy Matters to Us.
If you have questions about your information, privacy choices, or how our store handles data, our team is available to help you understand your options.
CONTACT OUR PRIVACY TEAM →