{% comment %} SOLAVIQA™ — CONTACT US Shopify Custom Liquid Brand: Solaviqa™ Style: Terracotta / Ivory / Sage {% endcomment %}
Contact Us
Questions, ideas, or order assistance? We're here to help you create a comfortable and confident shopping experience.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
We're Here for Every Detail.
At Solaviqa™, we want your shopping experience to feel as welcoming as the spaces you create.
Whether you're selecting a decorative candle holder, comparing ambient lighting options, or checking an existing order, our customer service team is here to help you find the information you need.
From choosing the right style for your home to understanding delivery details and after-sales policies, we aim to make every interaction clear, practical, and approachable.
Support for Every Step.
Explore the most common reasons customers contact our team. We're happy to help with questions before and after your purchase.
Product Questions
Ask about available styles, materials, finishes, product dimensions, decorative lighting features, or styling suggestions before placing an order.
Orders & Delivery
Get assistance with order confirmations, shipping progress, tracking information, delivery questions, and general order-related updates.
Returns & After-Sales
Contact us about damaged items, incorrect deliveries, eligible return requests, or concerns that arise after receiving your order.
Let's Talk.
Choose the contact method that works best for you. Please provide enough information for our team to understand your request and assist you efficiently.
Help Us Help You Faster.
If your question relates to an existing purchase, including a few helpful details in your message allows us to identify the order and better understand your concern.
If you're reporting an item that arrived damaged or incorrect, photographs of the item and packaging may help our team review the issue.
Include your order reference so we can locate the purchase.
Tell us the product name or the item you're asking about.
Describe your question or concern and include relevant details.
For damaged or incorrect items, attach clear photographs if available.
Important Return Information
Our registered business address is not automatically an authorized product return location. Please contact customer service before shipping any return. Our team will provide the appropriate return instructions when applicable. Sending an item without prior instructions may delay its processing.
We're Glad You're Here.
Thank you for choosing Solaviqa™. We're here to help make your experience as thoughtful and welcoming as the spaces you love.
EMAIL OUR TEAM →