Shipping Policy
Thoughtful details, carefully delivered. Discover how we prepare, package, ship, and support your Solaviqa™ orders, from our store to your space.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
Beautiful Details, Delivered with Care.
Solaviqa™ aims to make delivery clear and convenient, whether you're ordering a sculptural candle holder, a delicate glass accent, or a decorative ambient light.
We understand that home décor pieces are often chosen with a particular space or occasion in mind. Our shipping guidelines are designed to help you understand what happens after checkout, how delivery estimates are calculated, and what to do if your shipment needs attention.
When Will My Order Arrive?
The estimated delivery period includes order processing and transit time. These estimates apply to standard U.S. shipping and are not guaranteed arrival dates.
Standard processing after order confirmation. During peak periods, processing may take up to 5 business days.
Estimated transit time for standard deliveries within the United States after the order ships.
Approximate processing plus transit time under standard conditions. Delays may extend this timeframe.
From Checkout to Delivery
Order Confirmation
Your order is received and confirmed using the contact details provided at checkout.
Careful Preparation
Items are prepared for fulfillment, with packaging selected according to product requirements.
Shipment & Tracking
Once dispatched, available tracking information is provided through your order contact details.
Delivery to Your Space
Your package travels through the carrier network toward the shipping address provided at checkout.
Everything You Need to Know
Review the following information for details about processing, delivery estimates, shipping charges, tracking, packaging, and delivery assistance.
Order Processing
Standard order processing is estimated at 2–4 business days after order confirmation.
During peak shopping seasons or periods of increased demand, processing may take up to 5 business days.
Business days exclude weekends and applicable public holidays. Processing time is separate from the shipping transit period.
Estimated Delivery Times
For customers in the United States, standard shipping is estimated at 10–15 business days after dispatch.
The combined processing and delivery period is generally approximately 12–19 business days under standard conditions.
These estimates are provided for planning purposes and do not represent guaranteed delivery dates.
Shipping Charges
Any applicable shipping fees will be displayed at checkout before you complete your order.
Shipping charges may depend on the destination, selected delivery option, and order characteristics where applicable.
Please review the final checkout summary for the shipping amount associated with your purchase.
Packaging & Product Care
Glass, ceramic, and decorative lighting products require careful handling during fulfillment.
Packaging methods may vary according to product size, material, and fragility.
We recommend inspecting your package after delivery and retaining the packaging temporarily in case you need assistance with a shipping issue.
Shipment Tracking
Once your order ships, available tracking information will be provided using the contact details associated with your purchase.
Tracking activity may take approximately 1–3 business days to appear after shipment processing.
If your tracking status does not update immediately, please allow time for the carrier system to register the shipment.
Multiple Packages
Some orders may arrive in separate packages depending on product availability, fulfillment arrangements, and shipping requirements.
If your purchase is divided into multiple shipments, packages may arrive on different dates.
Available tracking details may also be provided separately for each shipment.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other requirements depending on the destination and applicable law.
Any charges not included in the checkout total may be assessed by relevant authorities or delivery providers, where legally applicable.
Customers should review the checkout information and any applicable import requirements for their destination.
Shipping Delays
Weather conditions, carrier operations, customs inspections, public holidays, and seasonal demand may affect delivery dates.
If your order appears significantly delayed, please contact our support team with your order number and available tracking information.
We will review the information available and help you understand the appropriate next steps.
Address Changes & Delivery Issues
Please verify your shipping address carefully before placing an order. If you notice an error after checkout, contact our team as soon as possible.
Address changes may not be possible once an order has been dispatched or entered the carrier network.
For missing, damaged, or delayed packages, email service@solaviqa.com with your order number, a brief explanation of the issue, and relevant photographs where appropriate.
Our customer service team will review your request and provide guidance based on the shipment circumstances.
Estimated delivery times are not guaranteed. Processing begins after order confirmation, and shipping transit time begins after dispatch. If you need assistance, please contact service@solaviqa.com with your order number.
Need Help with Delivery?
Questions about shipping times, tracking information, address corrections, or a delivery issue? Our customer service team is available to assist. Please include your order number when contacting us.