Return & Refund Policy
We want you to feel confident about every detail you bring home. Explore our return eligibility, refund process, and customer support guidelines.
Official Company Information
Guangzhou Yuanmi Trading Co., Ltd.
Unit B215, Room 423, 4th Floor, No. 124 Guangshan 4th Road, Huangpu District, Guangzhou
91440106MAG007YK51
Zhang Keyan
Our 30-Day Return Policy
Solaviqa™ accepts eligible return requests within 30 calendar days after delivery. To qualify for a standard return, items should be unused, in resalable condition, and returned with their original packaging and included accessories where applicable. Our customer service team will guide you through the appropriate steps before any item is shipped back.
Submit an eligible return request within 30 calendar days after delivery.
Standard returns should be in resalable condition with applicable original packaging and accessories.
Approved refunds are generally issued within 10 business days of approval.
How to Start a Return
Contact Our Team
Email service@solaviqa.com before sending anything back. Include your order number, product name, and reason for requesting a return.
Receive Instructions
Our customer support team will review your request and provide the appropriate return instructions. If an item arrived damaged or incorrect, please include clear supporting photographs.
Return & Resolution
Follow the authorized instructions and package the item securely. Once the return is received and inspected, we will communicate the outcome and any applicable refund.
Return & Refund Guidelines
Please review the following information before submitting a return request. These guidelines explain how eligibility, shipping, product condition, and refund decisions are handled.
Return Eligibility
Standard return requests should be submitted within 30 calendar days after the order is delivered.
Products should remain unused, in resalable condition, and accompanied by their original packaging and included accessories where applicable.
We recommend keeping packaging materials until you have inspected your purchase and confirmed that everything is as expected.
Damaged or Incorrect Items
Please inspect your order shortly after delivery, especially fragile products such as glass candle holders, ceramic accessories, and decorative lighting.
If an item arrives broken, defective, or different from what you ordered, contact our team promptly.
Include your order number and clear photographs of the product and packaging so we can evaluate the issue and determine an appropriate resolution.
Items That May Be Ineligible
Products may be ineligible for standard returns if they:
- Have been used, burned, or visibly altered.
- Show damage caused after delivery.
- Are missing important accessories or components.
- Were sent back without the required authorization.
- Fall under clearly disclosed exclusions permitted by law.
These conditions do not limit any statutory consumer rights.
Return Shipping Costs
For ordinary change-of-mind returns, return shipping costs may be the customer's responsibility.
For verified incorrect, damaged, or defective items, Solaviqa™ will provide an appropriate remedy consistent with applicable law and the circumstances.
Please do not arrange return shipping before receiving instructions from our support team.
Refund Processing
Once an authorized return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method, generally within 10 business days of approval.
Banks and payment providers may require additional time to post the refunded amount to your account.
Authorized Return Address
Do not send returned products directly to our registered business address without prior authorization.
The correct return destination will be provided after your request has been reviewed by our customer service team.
This helps ensure your return reaches the appropriate location and can be properly identified and processed.
Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We will review your request, but changes or cancellations may not be possible once fulfillment or shipping preparations have begun.
If an order has already shipped, any subsequent return request will be handled according to the applicable return conditions.
Refund Status & Assistance
If an approved refund has not appeared within the expected period, we recommend checking with your payment provider or financial institution.
You may also contact our customer service team with your order number and refund details.
We will review available transaction information and assist with any appropriate follow-up.
Special Care for Fragile Home Décor
Many Solaviqa™ products, including glass candle holders, ceramic decorative pieces, and ambient lighting, require careful handling. If an authorized return is necessary, please package the product securely using suitable protective materials and follow the instructions provided by our support team.
When reporting damage or a delivery issue, photographs of both the product and packaging can help us understand the circumstances and review your request more efficiently.
Please contact service@solaviqa.com before returning any item. Our registered business address is not automatically a return processing location. Return eligibility and remedies are subject to the applicable policy and consumer protection laws.
We're Here to Help.
Questions about an order, return eligibility, a damaged item, or refund processing? Contact our customer service team and include your order number for more efficient assistance.